Kmart: Bought a pool. it had a brokena part. Still I...
A Kmart customer review by GetHuman user GetHuman-rikarubi from December 3rd, 2017
Background on GetHuman-rikarubi's case
GetHuman: GetHuman-rikarubi - can you tell our other Kmart customers when your case took place?
GetHuman-rikarubi: Yeah. It was morning, on November 26th.
GetHuman: Did you reach out to Kmart, and if so, how?
GetHuman: And which of these common Kmart customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rikarubi a list of common Kmart problems)
GetHuman-rikarubi: "Track order" was why I was trying to call.
GetHuman-rikarubi's review of Kmart customer service
GetHuman: So how would you sum up your experience for GetHuman's Kmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rikarubi: Bought a pool. it had a brokena part. Still I tried to see if workworked. But the pool still l...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-rikarubi: Bought a pool. it had a broken part. Still I tried to see if it worked. But the pool still leaked water. I went last night to return it and they said no. I could get another one but they didn't have any. So I said why can't I get my money back if I have my ereceipt and it hasn't been more than ** days? So now I have to wait for the store manager until Monday to see what he says.
GetHuman: Let's quantify your experience contacting Kmart. On a scale of 1 to 5, how easy is it go get help on a Kmart problem?
GetHuman-rikarubi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rikarubi: I'd give them a two out of five on communication.
GetHuman: And what about Kmart's ability to quickly and effectively address your problem?
GetHuman-rikarubi: For that I would say five out of five.
GetHuman: And finally- any advice for other Kmart customers?
GetHuman-rikarubi: Call them early in the day or late. Don't forget any personal or account information you might need for Kmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rikarubi taken from his Kmart customer service problem that occurred on November 26th, 2017.