Kmart: Broken product

A Kmart customer review by GetHuman user GetHuman-daskin from December 1st, 2017

Background on GetHuman-daskin's case

GetHuman: GetHuman-daskin - can you tell our other Kmart customers when your case took place?
GetHuman-daskin: Yup. It was late at night, on November 29th.
GetHuman: Did you reach out to Kmart, and if so, how?
GetHuman-daskin: I used the 866-562-7848 number I found for on the GetHuman Kmart customer phone number page I was on: Kmart Customer Service Phone Number
GetHuman: And which of these common Kmart customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-daskin a list of common Kmart problems
GetHuman-daskin: "Refunds" was why I was trying to call.

GetHuman-daskin's review of Kmart customer service

GetHuman: So how would you sum up your experience for GetHuman's Kmart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-daskin: Broken product
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-daskin: We ordered a corner desk for our spare bedroom. I had done much research and found that Kmart offered the perfect desk for the perfect price. We went to the location near us and found that they did not have it in stock. We later went home and ordered the desk online. It was delivered to our home yesterday and two of the main boards were broken. After assembling the desk we found that the broken sides would be exposed and be able to be seen. This is absolutely ridiculous that prior to our package being delivered to our home the pieces were broken. We did pay for this item and are highly dissatisfied with the product we received.
GetHuman: Let's quantify your experience contacting Kmart. On a scale of 1 to 5, how easy is it go get help on a Kmart problem?
GetHuman-daskin: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-daskin: I'd give them a three out of five on communication.
GetHuman: And what about Kmart's ability to quickly and effectively address your problem?
GetHuman-daskin: For that I would say four out of five.
GetHuman: And finally- any advice for other Kmart customers?
GetHuman-daskin: Call them early in the day or late. Don't forget any personal or account information you might need for Kmart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-daskin taken from his Kmart customer service problem that occurred on November 29th, 2017.

Kmart

2.00 of 5 stars | 53 reviews
Kmart ReviewsKmart's Phone NumberAll Kmart contact infoGeneral Kmart customer service info
GetHuman-daskin's Kmart Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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