Knott's Berry Farm: Kept getting lost in a loop - call center said...
A Knott's Berry Farm customer review by GetHuman user ~loteki from November 28th, 2017
Background on ~loteki's case
GetHuman: ~loteki - can you tell our other Knott's Berry Farm customers when your case took place?
~loteki: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Knott's Berry Farm, and if so, how?
GetHuman: And which of these common Knott's Berry Farm customer issues best describes the reason you wanted to talk to them?
(Shows ~loteki a list of common Knott's Berry Farm problems)
~loteki: "Change booking" was why I was trying to call.
~loteki's review of Knott's Berry Farm customer service
GetHuman: So how would you sum up your experience for GetHuman's Knott's Berry Farm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~loteki: Kept getting lost in a loop - call center said it was open from *am, made calla t *:** and no one picked up. Very frustrating to the point that the Missus and I started laughing...finally on hold :) Perhaps we'll talk to someone by the time we finish. BINGO - HUMAN CONTACT!
GetHuman: Let's quantify your experience contacting Knott's Berry Farm. On a scale of 1 to 5, how easy is it go get help on a Knott's Berry Farm problem?
~loteki: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~loteki: I'd give them a one out of five on communication.
GetHuman: And what about Knott's Berry Farm's ability to quickly and effectively address your problem?
~loteki: For that I would say five out of five.
GetHuman: And finally- any advice for other Knott's Berry Farm customers?
~loteki: Call them early in the day or late. Don't forget any personal or account information you might need for Knott's Berry Farm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~loteki taken from his Knott's Berry Farm customer service problem that occurred on November 18th, 2017.