Kodak: *st call: Indian rep. took info, put me on hold...
A Kodak customer review by GetHuman user GetHuman-169102 from November 14th, 2017
Background on GetHuman-169102's case
GetHuman: GetHuman-169102 - can you tell our other Kodak customers when your case took place?
GetHuman-169102: Yeah. It was morning, on November 6th.
GetHuman: Did you reach out to Kodak, and if so, how?
GetHuman: And which of these common Kodak customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-169102 a list of common Kodak problems)
GetHuman-169102: "Account Access" was why I was trying to contact.
GetHuman-169102's review of Kodak customer service
GetHuman: So how would you sum up your experience for GetHuman's Kodak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-169102: *st call: Indian rep. took info, put me on hold ** min., then disconnected.**nd attempt: India again, explained situation, was told product wasn't supported.*Asked to transfer to U.S. rep., was told there were none* asked to speak with supervisor, was told he was at a meeting, unavailable. Kodak, a once great company, has become a joke.
GetHuman: Let's quantify your experience contacting Kodak. On a scale of 1 to 5, how easy is it go get help on a Kodak problem?
GetHuman-169102: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-169102: I'd give them a one out of five on communication.
GetHuman: And what about Kodak's ability to quickly and effectively address your problem?
GetHuman-169102: For that I would say one out of five.
GetHuman: And finally- any advice for other Kodak customers?
GetHuman-169102: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Kodak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-169102 taken from his Kodak customer service problem that occurred on November 6th, 2017.