Kohl's Credit: Had to keep calling back because whenever I was...
A Kohl's Credit customer review by GetHuman user ~DDK from November 19th, 2017
Background on ~DDK's case
GetHuman: ~DDK - can you tell our other Kohl's Credit customers when your case took place?
~DDK: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Kohl's Credit, and if so, how?
GetHuman: And which of these common Kohl's Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~DDK a list of common Kohl's Credit problems)
~DDK: "Question" was why I was trying to call.
~DDK's review of Kohl's Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Kohl's Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DDK: Had to keep calling back because whenever I was put on hold, the call disconnected. Kohl's needs to get US-BASED customer service! The people who I spoke to were clueless as to how to solve the issue at hand. Kohl's customer service is TERRIBLE.
GetHuman: Let's quantify your experience contacting Kohl's Credit. On a scale of 1 to 5, how easy is it go get help on a Kohl's Credit problem?
~DDK: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DDK: I'd give them a five out of five on communication.
GetHuman: And what about Kohl's Credit's ability to quickly and effectively address your problem?
~DDK: For that I would say five out of five.
GetHuman: And finally- any advice for other Kohl's Credit customers?
~DDK: Call them early in the day or late. Don't forget any personal or account information you might need for Kohl's Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DDK taken from his Kohl's Credit customer service problem that occurred on November 18th, 2017.