Kohl's Credit: get kohl's to withdraw late credit payment report
A Kohl's Credit customer review by GetHuman user GetHuman-christom from December 4th, 2017
Background on GetHuman-christom's case
GetHuman: GetHuman-christom - can you tell our other Kohl's Credit customers when your case took place?
GetHuman-christom: Yup. It was evening, on November 29th.
GetHuman: Did you reach out to Kohl's Credit, and if so, how?
GetHuman: And which of these common Kohl's Credit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-christom a list of common Kohl's Credit problems)
GetHuman-christom: "Complaint" was why I was trying to call.
GetHuman-christom's review of Kohl's Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Kohl's Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-christom: get kohl's to withdraw late credit payment report
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-christom: Kohl's reported a late payment. I have tried three times to make the payment and get them to take the late payment report off of my credit bureau report. It is the only blemish on my record from any company going back ** years. They say I have to write a letter, wait for a review, then I'll get a letter back. I need them to do this next week as it is going to cost me $**** in extra mortagage payments now. yet they will not put me on the phone with a person.
GetHuman: Let's quantify your experience contacting Kohl's Credit. On a scale of 1 to 5, how easy is it go get help on a Kohl's Credit problem?
GetHuman-christom: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-christom: I'd give them a two out of five on communication.
GetHuman: And what about Kohl's Credit's ability to quickly and effectively address your problem?
GetHuman-christom: For that I would say three out of five.
GetHuman: And finally- any advice for other Kohl's Credit customers?
GetHuman-christom: Call them early in the day or late. Don't forget any personal or account information you might need for Kohl's Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-christom taken from his Kohl's Credit customer service problem that occurred on November 29th, 2017.