Kohl's Credit: My problem is not with the telephone service it...
A Kohl's Credit customer review by GetHuman user ~anonymous from November 22nd, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Kohl's Credit customers when your case took place?
~anonymous: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Kohl's Credit, and if so, how?
GetHuman: And which of these common Kohl's Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Kohl's Credit problems)
~anonymous: "Setup an account" was why I was trying to call.
~anonymous's review of Kohl's Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Kohl's Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: My problem is not with the telephone service it is trying to make a payment on line. Kohls accepted my user name and my password but I needed to get a code they would email. they had the worng email and I couldn't change it and still don't know how. Kohls service via GE or whoever is doing the work is terrible at best. I'm notifying the CFPB Capital One knows who that is! and it's not good!!
GetHuman: Let's quantify your experience contacting Kohl's Credit. On a scale of 1 to 5, how easy is it go get help on a Kohl's Credit problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Kohl's Credit's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Kohl's Credit customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Kohl's Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Kohl's Credit customer service problem that occurred on November 18th, 2017.