Kohl's Credit: ONLY HAVE PEOPLE WITH GOOD ENGLISH ANSWER PHONE...

A Kohl's Credit customer review by GetHuman user GetHuman-14656 from November 21st, 2017

Background on GetHuman-14656's case

GetHuman: GetHuman-14656 - can you tell our other Kohl's Credit customers when your case took place?
GetHuman-14656: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Kohl's Credit, and if so, how?
GetHuman-14656: I used the 800-564-5740 number I found for on the GetHuman Kohl's Credit customer phone number page I was on: Kohl's Credit Customer Service Phone Number
GetHuman: And which of these common Kohl's Credit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-14656 a list of common Kohl's Credit problems)
GetHuman-14656: "Lower my rate" was why I was trying to call.

GetHuman-14656's review of Kohl's Credit customer service

GetHuman: So how would you sum up your experience for GetHuman's Kohl's Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-14656: ONLY HAVE PEOPLE WITH GOOD ENGLISH ANSWER PHONE. MAKE SURE THEY ARE TRAINED IN EVERY WAY PAYMENTS ARE ACCEPTED AND CHANGED. EXAMPLE BOC-BACK OFFICE CHECK TO ACH ITEM. I HAVE MORE PYMT PROBLEMS WITH THIS COMPANY. IT USED TO BE WALMART NOW IT IS KOHL'S.
GetHuman: Let's quantify your experience contacting Kohl's Credit. On a scale of 1 to 5, how easy is it go get help on a Kohl's Credit problem?
GetHuman-14656: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-14656: I'd give them a one out of five on communication.
GetHuman: And what about Kohl's Credit's ability to quickly and effectively address your problem?
GetHuman-14656: For that I would say two out of five.
GetHuman: And finally- any advice for other Kohl's Credit customers?
GetHuman-14656: Call them early in the day or late. Don't forget any personal or account information you might need for Kohl's Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-14656 taken from his Kohl's Credit customer service problem that occurred on November 14th, 2017.

Kohl's Credit

3.00 of 5 stars | 33 reviews

GetHuman-14656's Kohl's Credit Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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