Kolcraft: Horrible customer service, will never purchase...
A Kolcraft customer review by GetHuman user GetHuman-308307 from November 21st, 2017
Background on GetHuman-308307's case
GetHuman: GetHuman-308307 - can you tell our other Kolcraft customers when your case took place?
GetHuman-308307: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Kolcraft, and if so, how?
GetHuman: And which of these common Kolcraft customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-308307 a list of common Kolcraft problems)
GetHuman-308307: "Technical support" was why I was trying to call.
GetHuman-308307's review of Kolcraft customer service
GetHuman: So how would you sum up your experience for GetHuman's Kolcraft customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-308307: Horrible customer service, will never purchase your products again. I will spread the word to everyone in my mommie group
GetHuman: Let's quantify your experience contacting Kolcraft. On a scale of 1 to 5, how easy is it go get help on a Kolcraft problem?
GetHuman-308307: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-308307: I'd give them a four out of five on communication.
GetHuman: And what about Kolcraft's ability to quickly and effectively address your problem?
GetHuman-308307: For that I would say three out of five.
GetHuman: And finally- any advice for other Kolcraft customers?
GetHuman-308307: Call them early in the day or late. Don't forget any personal or account information you might need for Kolcraft to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-308307 taken from his Kolcraft customer service problem that occurred on November 19th, 2017.
Kolcraft
5.00 of 5 stars | 8 reviews
GetHuman-308307's Kolcraft Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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