I accidentally left my change at Kroger here in...

A Kroger customer review by GetHuman user ~Very Unhappy from November 24th, 2017

Background on ~Very Unhappy's case

GetHuman: ~Very Unhappy - can you tell our other Kroger customers when your case took place?
~Very Unhappy: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Kroger, and if so, how?
~Very Unhappy: I used the 800-576-4377 number I found for on the GetHuman Kroger customer phone number page I was on: Kroger Customer Service Phone Number
GetHuman: And which of these common Kroger customer issues best describes the reason you wanted to talk to them?
(Shows ~Very Unhappy a list of common Kroger problems)
~Very Unhappy: "Cancel order" was why I was trying to call.

~Very Unhappy's review of Kroger customer service

GetHuman: So how would you sum up your experience for GetHuman's Kroger customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very Unhappy: I accidentally left my change at Kroger here in town and when I called to ask about it the manager refused to see if the attendant took it .. I have seen time and time agian they tend to take the change and put it in their pockets. Will NEVER shop there agian. Not only that I bought meat there that smelled like fish. I bought three and they only were willing to replace one.
GetHuman: Let's quantify your experience contacting Kroger. On a scale of 1 to 5, how easy is it go get help on a Kroger problem?
~Very Unhappy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very Unhappy: I'd give them a five out of five on communication.
GetHuman: And what about Kroger's ability to quickly and effectively address your problem?
~Very Unhappy: For that I would say four out of five.
GetHuman: And finally- any advice for other Kroger customers?
~Very Unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Kroger to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very Unhappy taken from his Kroger customer service problem that occurred on November 19th, 2017.

Kroger

3.00 of 5 stars | 56 reviews

~Very Unhappy's Kroger Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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