The managers @ the Krogers on Barksdale Blvd in...
A Kroger customer review by GetHuman user ~maljaylay from November 24th, 2017
Background on ~maljaylay's case
GetHuman: ~maljaylay - can you tell our other Kroger customers when your case took place?
~maljaylay: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Kroger, and if so, how?
GetHuman: And which of these common Kroger customer issues best describes the reason you wanted to talk to them?
(Shows ~maljaylay a list of common Kroger problems)
~maljaylay: "Overcharge/Strange charge" was why I was trying to call.
~maljaylay's review of Kroger customer service
GetHuman: So how would you sum up your experience for GetHuman's Kroger customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maljaylay: The managers @ the Krogers on Barksdale Blvd in Bossier City La has the most rudest managers that I have ever been around. They do not try to help at all and talk about you when you walk in if your a biracial couple with children. They would not refund my stuff even tho I had a receipt and I had not even taken it out of the bag. It was a thing of coffee still sealed up. It was the worst customer service I have ever received. Do not go there and the managers need to be fired or they will start to lose business and that's a promise!
GetHuman: Let's quantify your experience contacting Kroger. On a scale of 1 to 5, how easy is it go get help on a Kroger problem?
~maljaylay: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maljaylay: I'd give them a five out of five on communication.
GetHuman: And what about Kroger's ability to quickly and effectively address your problem?
~maljaylay: For that I would say five out of five.
GetHuman: And finally- any advice for other Kroger customers?
~maljaylay: Call them early in the day or late. Don't forget any personal or account information you might need for Kroger to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maljaylay taken from his Kroger customer service problem that occurred on November 18th, 2017.