LA Fitness: Horrible company that hides their phone number...
A LA Fitness customer review by GetHuman user GetHuman-252845 from November 21st, 2017
Background on GetHuman-252845's case
GetHuman: GetHuman-252845 - can you tell our other LA Fitness customers when your case took place?
GetHuman-252845: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to LA Fitness, and if so, how?
GetHuman: And which of these common LA Fitness customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-252845 a list of common LA Fitness problems)
GetHuman-252845: "Complaint About a Visit" was why I was trying to call.
GetHuman-252845's review of LA Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's LA Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-252845: Horrible company that hides their phone number. They make it impossible to cancel your account and even answers the call to this number without even saying LA Fitness. You have to ask if it is LA. So glad I was able to speak to someone and cancel! The person on the line was so helpful.
GetHuman: Let's quantify your experience contacting LA Fitness. On a scale of 1 to 5, how easy is it go get help on a LA Fitness problem?
GetHuman-252845: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-252845: I'd give them a two out of five on communication.
GetHuman: And what about LA Fitness's ability to quickly and effectively address your problem?
GetHuman-252845: For that I would say five out of five.
GetHuman: And finally- any advice for other LA Fitness customers?
GetHuman-252845: Call them early in the day or late. Don't forget any personal or account information you might need for LA Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-252845 taken from his LA Fitness customer service problem that occurred on November 12th, 2017.