LA Fitness: They helped me resolve my problem right away. T...
A LA Fitness customer review by GetHuman user GetHuman-101551 from November 24th, 2017
Background on GetHuman-101551's case
GetHuman: GetHuman-101551 - can you tell our other LA Fitness customers when your case took place?
GetHuman-101551: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to LA Fitness, and if so, how?
GetHuman: And which of these common LA Fitness customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-101551 a list of common LA Fitness problems)
GetHuman-101551: "Complaint" was why I was trying to call.
GetHuman-101551's review of LA Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's LA Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-101551: They helped me resolve my problem right away. The staff at the location had mislead me, but the customer service employee understood my issue and corrected it. They were very friendly as well.
GetHuman: Let's quantify your experience contacting LA Fitness. On a scale of 1 to 5, how easy is it go get help on a LA Fitness problem?
GetHuman-101551: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-101551: I'd give them a four out of five on communication.
GetHuman: And what about LA Fitness's ability to quickly and effectively address your problem?
GetHuman-101551: For that I would say three out of five.
GetHuman: And finally- any advice for other LA Fitness customers?
GetHuman-101551: Call them early in the day or late. Don't forget any personal or account information you might need for LA Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-101551 taken from his LA Fitness customer service problem that occurred on November 22nd, 2017.