LabCorp: Wait time- ** min that day but called * times o...
A LabCorp customer review by GetHuman user GetHuman-99068 from November 23rd, 2017
Background on GetHuman-99068's case
GetHuman: GetHuman-99068 - can you tell our other LabCorp customers when your case took place?
GetHuman-99068: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-99068 a list of common LabCorp problems)
GetHuman-99068: "I need to dispute my results" was why I was trying to call.
GetHuman-99068's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-99068: Wait time- ** min that day but called * times over * weeks to schedule*Wouldn't accept insurance as didn't understand military insurance*Lab tech did not understand lab orders. Glucose tolerance test you must draw lab and return in two hours to draw again*Despite appointment they didn't have labels -hope our results were ours. She didn't seem to worry*Called customer service about bill- lied to me about resolution as * month later what she said would happen did not. *Every location is different. But I'd advise to use your local hospital. At least you can find a real person to help you
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
GetHuman-99068: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-99068: I'd give them a five out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
GetHuman-99068: For that I would say four out of five.
GetHuman: And finally- any advice for other LabCorp customers?
GetHuman-99068: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-99068 taken from his LabCorp customer service problem that occurred on November 18th, 2017.