Mike Gargano*******Lennox*** hrs ******Incredib...
A Lennox customer review by GetHuman user ~mgclarkston from November 25th, 2017
Background on ~mgclarkston's case
GetHuman: ~mgclarkston - can you tell our other Lennox customers when your case took place?
~mgclarkston: Yes I can. It was late at night, on November 21st.
GetHuman: Did you reach out to Lennox, and if so, how?
GetHuman: And which of these common Lennox customer issues best describes the reason you wanted to talk to them?
(Shows ~mgclarkston a list of common Lennox problems)
~mgclarkston: "Technical support" was why I was trying to call.
~mgclarkston's review of Lennox customer service
GetHuman: So how would you sum up your experience for GetHuman's Lennox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mgclarkston: Mike Gargano*******Lennox*** hrs ******Incredibly disappointed with the service level of Lennox. Blower Motor on $**** furnace went out at * years * months in home I just bought. previous owner had ** year extended warranty on parts. Since I bought the home, that warranty reverted to * years. Lennox told me that there was absolutely nothing they could do for me. The installer who put it in was embarrassed and as disgusted as I was. I'm paying $*** for a part that was covered if I was named Pat and that should not have gone bad yet anyway.**Not hard to do the right thing, but I guess happy customers are not worth what they used to be.**Merry Christmas Lennox!*Like **** **** Share** Top Comments* Cindy Seidel Randall likes this.* Mike Gargano* Write a comment...* Lennox Hi Mike, we are sorry to hear you are disappointed with our level of service and would like to see what we can do to help. If you could please email us at *****@***.com and include thi
GetHuman: Let's quantify your experience contacting Lennox. On a scale of 1 to 5, how easy is it go get help on a Lennox problem?
~mgclarkston: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mgclarkston: I'd give them a four out of five on communication.
GetHuman: And what about Lennox's ability to quickly and effectively address your problem?
~mgclarkston: For that I would say one out of five.
GetHuman: And finally- any advice for other Lennox customers?
~mgclarkston: Call them early in the day or late. Don't forget any personal or account information you might need for Lennox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mgclarkston taken from his Lennox customer service problem that occurred on November 21st, 2017.