Lennox: after taking my information regarding my proble...
A Lennox customer review by GetHuman user ~gparel from November 25th, 2017
Background on ~gparel's case
GetHuman: ~gparel - can you tell our other Lennox customers when your case took place?
~gparel: Sure. It was late at night, on November 20th.
GetHuman: Did you reach out to Lennox, and if so, how?
GetHuman: And which of these common Lennox customer issues best describes the reason you wanted to talk to them?
(Shows ~gparel a list of common Lennox problems)
~gparel: "Repairs" was why I was trying to call.
~gparel's review of Lennox customer service
GetHuman: So how would you sum up your experience for GetHuman's Lennox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gparel: after taking my information regarding my problem with the Heat Pump I was referred to their consumer affairs office @ ***-***-****. Cant wait to see the run around I get.
GetHuman: Let's quantify your experience contacting Lennox. On a scale of 1 to 5, how easy is it go get help on a Lennox problem?
~gparel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gparel: I'd give them a one out of five on communication.
GetHuman: And what about Lennox's ability to quickly and effectively address your problem?
~gparel: For that I would say four out of five.
GetHuman: And finally- any advice for other Lennox customers?
~gparel: Call them early in the day or late. Don't forget any personal or account information you might need for Lennox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gparel taken from his Lennox customer service problem that occurred on November 20th, 2017.