Lennox: poor product
A Lennox customer review by GetHuman user GetHuman-tshamro from November 29th, 2017
Background on GetHuman-tshamro's case
GetHuman: GetHuman-tshamro - can you tell our other Lennox customers when your case took place?
GetHuman-tshamro: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Lennox, and if so, how?
GetHuman: And which of these common Lennox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tshamro a list of common Lennox problems)
GetHuman-tshamro: "Repairs" was why I was trying to call.
GetHuman-tshamro's review of Lennox customer service
GetHuman: So how would you sum up your experience for GetHuman's Lennox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tshamro: poor product
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
GetHuman-tshamro: would not even give them * star but had to give something to reply. will never buy another Lennox product company does not stand behind its product. a *yr central air unit and motor goes and Lennox don't stand behind it. use only *-* months out of the year. When i did call talked to snippy customer service rep transferred to supervisor of course got voice mail. always thought Lennox was a good company with a quality product. boy was i wrong. will never buy a lennox product again and will let all friends and family shop at another company. Lennox is not a trusted name anymore.
GetHuman: Let's quantify your experience contacting Lennox. On a scale of 1 to 5, how easy is it go get help on a Lennox problem?
GetHuman-tshamro: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tshamro: I'd give them a one out of five on communication.
GetHuman: And what about Lennox's ability to quickly and effectively address your problem?
GetHuman-tshamro: For that I would say one out of five.
GetHuman: And finally- any advice for other Lennox customers?
GetHuman-tshamro: Call them early in the day or late. Don't forget any personal or account information you might need for Lennox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tshamro taken from his Lennox customer service problem that occurred on November 20th, 2017.