Lenovo: I'm usually a very patient person however, leno...
A Lenovo customer review by GetHuman user ~dana from November 28th, 2017
Background on ~dana's case
GetHuman: ~dana - can you tell our other Lenovo customers when your case took place?
~dana: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to Lenovo, and if so, how?
GetHuman: And which of these common Lenovo customer issues best describes the reason you wanted to talk to them?
(Shows ~dana a list of common Lenovo problems)
~dana: "Where to buy" was why I was trying to call.
~dana's review of Lenovo customer service
GetHuman: So how would you sum up your experience for GetHuman's Lenovo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dana: I'm usually a very patient person however, lenovo tech support got me yelling over the phone!!! *:* first time i call the lady was very nice and didnt mention a payment and was helping me with my laptops disconnecting problem. then she said that i need a hard drive so i called again then next day with the harddrive in hand and another nice lady picked up and had me uninstall all my networks and begin installing networks to the hard drive. then the line disconncected and i called back, now this is where the Indian picked up -*-*He began taking all this information that the other ladies didn't ask for and then he says that if i need to continue with the support then i need to pay *** dollars...SAY WHAT!!!!!.... i explained to him that the other ladies already had me uninstall most of the stuff on my computer in order to help me fix the problem. no one mentioned the *** .. and i tell him let me speak with your supervisor and he transfers me to the dude sitting next to him because all his
GetHuman: Let's quantify your experience contacting Lenovo. On a scale of 1 to 5, how easy is it go get help on a Lenovo problem?
~dana: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dana: I'd give them a one out of five on communication.
GetHuman: And what about Lenovo's ability to quickly and effectively address your problem?
~dana: For that I would say four out of five.
GetHuman: And finally- any advice for other Lenovo customers?
~dana: Call them early in the day or late. Don't forget any personal or account information you might need for Lenovo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dana taken from his Lenovo customer service problem that occurred on November 23rd, 2017.