Lenovo: This is not Tech support it is Sales support...
A Lenovo customer review by GetHuman user GetHuman-379668 from November 28th, 2017
Background on GetHuman-379668's case
GetHuman: GetHuman-379668 - can you tell our other Lenovo customers when your case took place?
GetHuman-379668: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Lenovo, and if so, how?
GetHuman: And which of these common Lenovo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-379668 a list of common Lenovo problems)
GetHuman-379668: "Track an order" was why I was trying to call.
GetHuman-379668's review of Lenovo customer service
GetHuman: So how would you sum up your experience for GetHuman's Lenovo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379668: This is not Tech support it is Sales support. Look at the web address for this chat with "shop" in the name and information before beginning the chat states it is for sales*purchase*shopping.
GetHuman: Let's quantify your experience contacting Lenovo. On a scale of 1 to 5, how easy is it go get help on a Lenovo problem?
GetHuman-379668: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379668: I'd give them a one out of five on communication.
GetHuman: And what about Lenovo's ability to quickly and effectively address your problem?
GetHuman-379668: For that I would say three out of five.
GetHuman: And finally- any advice for other Lenovo customers?
GetHuman-379668: Call them early in the day or late. Don't forget any personal or account information you might need for Lenovo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379668 taken from his Lenovo customer service problem that occurred on November 19th, 2017.