Lifelock appeared to work well the first year a...
A LifeLock customer review by GetHuman user ~worried from November 1st, 2017
Background on ~worried's case
GetHuman: ~worried - can you tell our other LifeLock customers when your case took place?
~worried: Yes I can. It was morning, on October 27th.
GetHuman: Did you reach out to LifeLock, and if so, how?
GetHuman: And which of these common LifeLock customer issues best describes the reason you wanted to talk to them?
(Shows ~worried a list of common LifeLock problems)
~worried: "Cancel service" was why I was trying to call.
~worried's review of LifeLock customer service
GetHuman: So how would you sum up your experience for GetHuman's LifeLock customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~worried: Lifelock appeared to work well the first year and the second year they billed automatically and I never received the credit reports. My info did not change. Then the supervisor told me they ordered them twice and I still don't have them. I am concerned that this info can be floating around out there. They also say they contact you when the retail credit cannot eb opened in the store, but I tried that and I received no communication to verify it was me. Now I have to take the ID alerts off myself by calling all three credit bureaus. I cancelled the service. Anyone can make a mistake but they can't tell me what is going wrong...not good in the "security" business.
GetHuman: Let's quantify your experience contacting LifeLock. On a scale of 1 to 5, how easy is it go get help on a LifeLock problem?
~worried: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~worried: I'd give them a five out of five on communication.
GetHuman: And what about LifeLock's ability to quickly and effectively address your problem?
~worried: For that I would say five out of five.
GetHuman: And finally- any advice for other LifeLock customers?
~worried: Call them early in the day or late. Don't forget any personal or account information you might need for LifeLock to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~worried taken from his LifeLock customer service problem that occurred on October 27th, 2017.