I have been using logitech products for over...
A Logitech customer review by GetHuman user ~Gummy from November 8th, 2017
Background on ~Gummy's case
GetHuman: ~Gummy - can you tell our other Logitech customers when your case took place?
~Gummy: Yes. It was morning, on October 31st.
GetHuman: Did you reach out to Logitech, and if so, how?
GetHuman: And which of these common Logitech customer issues best describes the reason you wanted to talk to them?
(Shows ~Gummy a list of common Logitech problems)
~Gummy: "Warranty claim" was why I was trying to call.
~Gummy's review of Logitech customer service
GetHuman: So how would you sum up your experience for GetHuman's Logitech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gummy: I have been using logitech products for over ** years I loved my old G* laser mouse so much I bought * g*x one for work then a month later one for my office. I gave the *yr old g* to my dad after putting some new feet from hyperglide. *Recently I dreaded call customer support about a mouse cord issue. They were so good and it really impressed me. They got the issue resolved and went above and beyond what I expected or what they had to do. They have a growing Customer Service Rating making other companys look even worse. Thanks logitech not only for the good warranty on your products but the top notch customer service is icing on the cake. **Gummy (on Steam) ******** *:**PM
GetHuman: Let's quantify your experience contacting Logitech. On a scale of 1 to 5, how easy is it go get help on a Logitech problem?
~Gummy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gummy: I'd give them a one out of five on communication.
GetHuman: And what about Logitech's ability to quickly and effectively address your problem?
~Gummy: For that I would say two out of five.
GetHuman: And finally- any advice for other Logitech customers?
~Gummy: Call them early in the day or late. Don't forget any personal or account information you might need for Logitech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gummy taken from his Logitech customer service problem that occurred on October 31st, 2017.