Logitech: MX**** Bluetooth connectivity of KB. The solut...
A Logitech customer review by GetHuman user ~DAB2000 from November 6th, 2017
Background on ~DAB2000's case
GetHuman: ~DAB2000 - can you tell our other Logitech customers when your case took place?
~DAB2000: Yup. It was late at night, on October 31st.
GetHuman: Did you reach out to Logitech, and if so, how?
GetHuman: And which of these common Logitech customer issues best describes the reason you wanted to talk to them?
(Shows ~DAB2000 a list of common Logitech problems)
~DAB2000: "Warranty claim" was why I was trying to call.
~DAB2000's review of Logitech customer service
GetHuman: So how would you sum up your experience for GetHuman's Logitech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DAB2000: MX**** Bluetooth connectivity of KB. The solution was not posted anywhere but the technician had lerned the soluton over time. It needs to be posted as the * * solution when the KB is not discovered by the BT receiver. The mouse connected without any problems. Thanks DAB * Texas
GetHuman: Let's quantify your experience contacting Logitech. On a scale of 1 to 5, how easy is it go get help on a Logitech problem?
~DAB2000: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DAB2000: I'd give them a one out of five on communication.
GetHuman: And what about Logitech's ability to quickly and effectively address your problem?
~DAB2000: For that I would say four out of five.
GetHuman: And finally- any advice for other Logitech customers?
~DAB2000: Call them early in the day or late. Don't forget any personal or account information you might need for Logitech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DAB2000 taken from his Logitech customer service problem that occurred on October 31st, 2017.