Long Island Railroad: Michelle took my name and Cell * and said will...
A Long Island Railroad customer review by GetHuman user ~FED UP from November 25th, 2017
Background on ~FED UP's case
GetHuman: ~FED UP - can you tell our other Long Island Railroad customers when your case took place?
~FED UP: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Long Island Railroad, and if so, how?
GetHuman: And which of these common Long Island Railroad customer issues best describes the reason you wanted to talk to them?
(Shows ~FED UP a list of common Long Island Railroad problems)
~FED UP: "Overcharge/Strange charge" was why I was trying to call.
~FED UP's review of Long Island Railroad customer service
GetHuman: So how would you sum up your experience for GetHuman's Long Island Railroad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FED UP: Michelle took my name and Cell * and said will send email to Public Affairs who will contact me. Over a week, NO CONTACT RECEIVED.
GetHuman: Let's quantify your experience contacting Long Island Railroad. On a scale of 1 to 5, how easy is it go get help on a Long Island Railroad problem?
~FED UP: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FED UP: I'd give them a five out of five on communication.
GetHuman: And what about Long Island Railroad's ability to quickly and effectively address your problem?
~FED UP: For that I would say four out of five.
GetHuman: And finally- any advice for other Long Island Railroad customers?
~FED UP: Call them early in the day or late. Don't forget any personal or account information you might need for Long Island Railroad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FED UP taken from his Long Island Railroad customer service problem that occurred on November 22nd, 2017.