Lowe's Credit: called to dispute late charge and they were qui...
A Lowe's Credit customer review by GetHuman user ~walengalen from November 28th, 2017
Background on ~walengalen's case
GetHuman: ~walengalen - can you tell our other Lowe's Credit customers when your case took place?
~walengalen: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to Lowe's Credit, and if so, how?
GetHuman: And which of these common Lowe's Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~walengalen a list of common Lowe's Credit problems)
~walengalen: "Complaint" was why I was trying to call.
~walengalen's review of Lowe's Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Lowe's Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~walengalen: called to dispute late charge and they were quite willing to remove it. When I asked what the purchase was, was told it was items I never would have bought, and rep said she'd put it into dispute. But because the items were under $**, she removed all charges. Yeah for Lowe's
GetHuman: Let's quantify your experience contacting Lowe's Credit. On a scale of 1 to 5, how easy is it go get help on a Lowe's Credit problem?
~walengalen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~walengalen: I'd give them a five out of five on communication.
GetHuman: And what about Lowe's Credit's ability to quickly and effectively address your problem?
~walengalen: For that I would say four out of five.
GetHuman: And finally- any advice for other Lowe's Credit customers?
~walengalen: Call them early in the day or late. Don't forget any personal or account information you might need for Lowe's Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~walengalen taken from his Lowe's Credit customer service problem that occurred on November 23rd, 2017.