Lulu.com: some thing answered the phone (automation) no d...
A Lulu.com customer review by GetHuman user GetHuman-221992 from November 17th, 2017
Background on GetHuman-221992's case
GetHuman: GetHuman-221992 - can you tell our other Lulu.com customers when your case took place?
GetHuman-221992: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to Lulu.com, and if so, how?
GetHuman: And which of these common Lulu.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-221992 a list of common Lulu.com problems)
GetHuman-221992: "Track order" was why I was trying to contact.
GetHuman-221992's review of Lulu.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Lulu.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-221992: some thing answered the phone (automation) no details on how to proceed with my problems, could not reach any of the extentions that was given. No other contacts could be made. Like a dead end street.
GetHuman: Let's quantify your experience contacting Lulu.com. On a scale of 1 to 5, how easy is it go get help on a Lulu.com problem?
GetHuman-221992: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-221992: I'd give them a one out of five on communication.
GetHuman: And what about Lulu.com's ability to quickly and effectively address your problem?
GetHuman-221992: For that I would say four out of five.
GetHuman: And finally- any advice for other Lulu.com customers?
GetHuman-221992: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Lulu.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-221992 taken from his Lulu.com customer service problem that occurred on November 8th, 2017.