MSN Windows Live Assistance: finally got someone on the phone and of course...
A MSN Windows Live Assistance customer review by GetHuman user ~Shug from November 16th, 2017
Background on ~Shug's case
GetHuman: ~Shug - can you tell our other MSN Windows Live Assistance customers when your case took place?
~Shug: Yes. It was afternoon, on November 8th.
GetHuman: Did you reach out to MSN Windows Live Assistance, and if so, how?
GetHuman: And which of these common MSN Windows Live Assistance customer issues best describes the reason you wanted to talk to them?
(Shows ~Shug a list of common MSN Windows Live Assistance problems)
~Shug: "Reset Password" was why I was trying to call.
~Shug's review of MSN Windows Live Assistance customer service
GetHuman: So how would you sum up your experience for GetHuman's MSN Windows Live Assistance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shug: finally got someone on the phone and of course they could hardly speak english did not say anything when *st picking up the phone I had to press buttons in her ear. After explaining she placed me on hold for another * min. Every year Microsoft lock me out of my acct they try to make it seem as if someone has hacked the acct. NO ONE has hacked my acct but i must wait **-** hours to see if i can get back into my acct after numerous failed attempts to recover my acct and told to create a new one. IF YOUR HOTMAIL IS IMPORTANT TO YOU I WOULD FORWARD ALL MAIL TO ANOTHER ACCOUNT THATS NOT A HOTMAIL ACCT...TRUST ME..HOTMAIL IS NOT A GOOD SERVICE!
GetHuman: Let's quantify your experience contacting MSN Windows Live Assistance. On a scale of 1 to 5, how easy is it go get help on a MSN Windows Live Assistance problem?
~Shug: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shug: I'd give them a three out of five on communication.
GetHuman: And what about MSN Windows Live Assistance's ability to quickly and effectively address your problem?
~Shug: For that I would say two out of five.
GetHuman: And finally- any advice for other MSN Windows Live Assistance customers?
~Shug: Call them early in the day or late. Don't forget any personal or account information you might need for MSN Windows Live Assistance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shug taken from his MSN Windows Live Assistance customer service problem that occurred on November 8th, 2017.