MSN: I called to cancel my service and was told that...
A MSN customer review by GetHuman user ~cathy vasquez from November 16th, 2017
Background on ~cathy vasquez's case
GetHuman: ~cathy vasquez - can you tell our other MSN customers when your case took place?
~cathy vasquez: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to MSN, and if so, how?
GetHuman: And which of these common MSN customer issues best describes the reason you wanted to talk to them?
(Shows ~cathy vasquez a list of common MSN problems)
~cathy vasquez: "Service problem" was why I was trying to call.
~cathy vasquez's review of MSN customer service
GetHuman: So how would you sum up your experience for GetHuman's MSN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cathy vasquez: I called to cancel my service and was told that I could not get a refund because it was like * days maybe * over the ** dyas but like I tryed to explain to to the lady i tryed to call for * days and could not get thru and had to call miro soft to get another phone number to even get thru and I was dialing * *** *** **** and they gave me * *** *** **** and they conected me so i could talk to someone so i dont think i was treated fair and as i told the woman i guess i would keep it since i could not get my money back even tho my computer does not load right or work right and i could not understand why no one ever told me about this **** but i guess i will keep the **** the rest of the time i have left but i am very uhappy
GetHuman: Let's quantify your experience contacting MSN. On a scale of 1 to 5, how easy is it go get help on a MSN problem?
~cathy vasquez: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cathy vasquez: I'd give them a one out of five on communication.
GetHuman: And what about MSN's ability to quickly and effectively address your problem?
~cathy vasquez: For that I would say one out of five.
GetHuman: And finally- any advice for other MSN customers?
~cathy vasquez: Call them early in the day or late. Don't forget any personal or account information you might need for MSN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cathy vasquez taken from his MSN customer service problem that occurred on November 14th, 2017.