Macy's Credit Card: I needed to pay my bill even though I am out of...
A Macy's Credit Card customer review by GetHuman user ~Out of the Country from November 24th, 2017
Background on ~Out of the Country's case
GetHuman: ~Out of the Country - can you tell our other Macy's Credit Card customers when your case took place?
~Out of the Country: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to Macy's Credit Card, and if so, how?
GetHuman: And which of these common Macy's Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Out of the Country a list of common Macy's Credit Card problems)
~Out of the Country: "Lower my rate" was why I was trying to call.
~Out of the Country's review of Macy's Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Out of the Country: I needed to pay my bill even though I am out of the country and didn't know my account number. They were able to look it up for me and take care of the payment. Problem solved.
GetHuman: Let's quantify your experience contacting Macy's Credit Card. On a scale of 1 to 5, how easy is it go get help on a Macy's Credit Card problem?
~Out of the Country: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Out of the Country: I'd give them a one out of five on communication.
GetHuman: And what about Macy's Credit Card's ability to quickly and effectively address your problem?
~Out of the Country: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's Credit Card customers?
~Out of the Country: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Out of the Country taken from his Macy's Credit Card customer service problem that occurred on November 20th, 2017.