Macy's: Have called twice for help. Put on hold both ti...
A Macy's customer review by GetHuman user ~grandma from November 18th, 2017
Background on ~grandma's case
GetHuman: ~grandma - can you tell our other Macy's customers when your case took place?
~grandma: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~grandma a list of common Macy's problems)
~grandma: "Returns" was why I was trying to call.
~grandma's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grandma: Have called twice for help. Put on hold both times. No one could help me with my report of a stolen gift card. I have the last * numbers to the gift card & the bar code number from the paper card holder & the receipt from the store, where it was purchased. Police detective told me to call to see if there had been any activity on the card. They were unable to help me.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~grandma: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grandma: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~grandma: For that I would say four out of five.
GetHuman: And finally- any advice for other Macy's customers?
~grandma: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grandma taken from his Macy's customer service problem that occurred on November 11th, 2017.