I will never shop Macy's online again nor shop...
A Macy's customer review by GetHuman user ~thejoyofmusic from November 19th, 2017
Background on ~thejoyofmusic's case
GetHuman: ~thejoyofmusic - can you tell our other Macy's customers when your case took place?
~thejoyofmusic: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~thejoyofmusic a list of common Macy's problems)
~thejoyofmusic: "Overcharge/Strange charge" was why I was trying to call.
~thejoyofmusic's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~thejoyofmusic: I will never shop Macy's online again nor shop in any Macy's store. I went through **** and will continue my business with Amazon.com, Nordstrom, and Dillard's. Macy's has the worst customer service on earth. Furthermore the clothes I ordered online all came with either cuts or holes in them. I will gladly pay off my bill and never ever shop at Macy's again. The company is totally worthless.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~thejoyofmusic: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~thejoyofmusic: I'd give them a two out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~thejoyofmusic: For that I would say three out of five.
GetHuman: And finally- any advice for other Macy's customers?
~thejoyofmusic: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~thejoyofmusic taken from his Macy's customer service problem that occurred on November 17th, 2017.