Macy's: I REPEATED THE SAME STATEMENT *-* TIMES WITH NO...
A Macy's customer review by GetHuman user ~DEE PRITCHETT from November 14th, 2017
Background on ~DEE PRITCHETT's case
GetHuman: ~DEE PRITCHETT - can you tell our other Macy's customers when your case took place?
~DEE PRITCHETT: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~DEE PRITCHETT a list of common Macy's problems)
~DEE PRITCHETT: "Make a purchase" was why I was trying to call.
~DEE PRITCHETT's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DEE PRITCHETT: I REPEATED THE SAME STATEMENT *-* TIMES WITH NO UNDERSTANDING. SUPERVISOR WAS ON THE PHONE WHEN I ASKED TO SPEAK TO A PERSON UNDERSTANDING ENGLISH!!!
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~DEE PRITCHETT: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DEE PRITCHETT: I'd give them a three out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~DEE PRITCHETT: For that I would say four out of five.
GetHuman: And finally- any advice for other Macy's customers?
~DEE PRITCHETT: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DEE PRITCHETT taken from his Macy's customer service problem that occurred on November 10th, 2017.