I will never shop at Macy's again. Customer Ser...
A Macy's customer review by GetHuman user ~DiSGUSTeD from November 14th, 2017
Background on ~DiSGUSTeD's case
GetHuman: ~DiSGUSTeD - can you tell our other Macy's customers when your case took place?
~DiSGUSTeD: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~DiSGUSTeD a list of common Macy's problems)
~DiSGUSTeD: "Technical support" was why I was trying to call.
~DiSGUSTeD's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DiSGUSTeD: I will never shop at Macy's again. Customer Service people are horrible, rude and think it is ok to act in this manner. Something needs to be done. Bad news travels a lot faster than good and trust me I will share this terrible experience with many.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~DiSGUSTeD: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DiSGUSTeD: I'd give them a two out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~DiSGUSTeD: For that I would say three out of five.
GetHuman: And finally- any advice for other Macy's customers?
~DiSGUSTeD: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DiSGUSTeD taken from his Macy's customer service problem that occurred on November 10th, 2017.