Macy's: Like another customer, I was charged $*.** afte...
A Macy's customer review by GetHuman user ~Angry Ex customer from November 22nd, 2017
Background on ~Angry Ex customer's case
GetHuman: ~Angry Ex customer - can you tell our other Macy's customers when your case took place?
~Angry Ex customer: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry Ex customer a list of common Macy's problems)
~Angry Ex customer: "Make a purchase" was why I was trying to call.
~Angry Ex customer's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry Ex customer: Like another customer, I was charged $*.** after closing account, for what I don't know. Called customer service and "credit was posted." Wrong: Now Macy's has billed me for another $**.** as a late fee on the $*.**... Account closed and they need to be more ethical in their business practices...
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Angry Ex customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry Ex customer: I'd give them a five out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Angry Ex customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Angry Ex customer: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry Ex customer taken from his Macy's customer service problem that occurred on November 18th, 2017.