Macy's: Spent over one hour on the phone with Philippin...
A Macy's customer review by GetHuman user ~Happy now from November 16th, 2017
Background on ~Happy now's case
GetHuman: ~Happy now - can you tell our other Macy's customers when your case took place?
~Happy now: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy now a list of common Macy's problems)
~Happy now: "Make a purchase" was why I was trying to call.
~Happy now's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy now: Spent over one hour on the phone with Philippines with no luck. *Used this number ,all cleared up five minutes
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Happy now: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy now: I'd give them a three out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Happy now: For that I would say four out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Happy now: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy now taken from his Macy's customer service problem that occurred on November 8th, 2017.