Magellan: sounded like India on the line ,could not under...
A Magellan customer review by GetHuman user ~Tree toad from November 5th, 2017
Background on ~Tree toad's case
GetHuman: ~Tree toad - can you tell our other Magellan customers when your case took place?
~Tree toad: Yup. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Magellan, and if so, how?
GetHuman: And which of these common Magellan customer issues best describes the reason you wanted to talk to them?
(Shows ~Tree toad a list of common Magellan problems)
~Tree toad: "Repairs" was why I was trying to contact.
~Tree toad's review of Magellan customer service
GetHuman: So how would you sum up your experience for GetHuman's Magellan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tree toad: sounded like India on the line ,could not understand the broken english! Problem with my GPS & can't update w*Macintosh base ( must b windows) Time to change GPS brands!
GetHuman: Let's quantify your experience contacting Magellan. On a scale of 1 to 5, how easy is it go get help on a Magellan problem?
~Tree toad: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tree toad: I'd give them a three out of five on communication.
GetHuman: And what about Magellan's ability to quickly and effectively address your problem?
~Tree toad: For that I would say two out of five.
GetHuman: And finally- any advice for other Magellan customers?
~Tree toad: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Magellan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tree toad taken from his Magellan customer service problem that occurred on October 31st, 2017.