MagicJack: Bought magic jack set it up and it worked great...

A MagicJack customer review by GetHuman user ~Gene Hutchins from November 22nd, 2017

Background on ~Gene Hutchins's case

GetHuman: ~Gene Hutchins - can you tell our other MagicJack customers when your case took place?
~Gene Hutchins: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to MagicJack, and if so, how?
~Gene Hutchins: I used the 800-624-4252 number I found for on the GetHuman MagicJack customer phone number page I was on: MagicJack Customer Service Phone Number
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Gene Hutchins a list of common MagicJack problems)
~Gene Hutchins: "Complaint" was why I was trying to call.

~Gene Hutchins's review of MagicJack customer service

GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gene Hutchins: Bought magic jack set it up and it worked great for an hour. Over the past * weeks its been down most of the time. I contacted online chat. The *st time it took me about * minutes to get a person and was on the phone with them for about ** minutes and transferred to higher level before we got disconnected. Then I called back this time it took me about * minutes to get a person who proceeded to walk me through the same steps again before transferring me to a higher level only to get disconnected after about ** minutes. The *rd time I got connected it took about ** minutes to get connected and again was transferred up and disconnected. This is where it really gets bad. I tried a forth time ** minutes before the close and this time I never got a response until **pm est. which said there is no one to help you try again later. Would I recommend this product? You decide...
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Gene Hutchins: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gene Hutchins: I'd give them a two out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Gene Hutchins: For that I would say five out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Gene Hutchins: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gene Hutchins taken from his MagicJack customer service problem that occurred on November 18th, 2017.

MagicJack

2.17 of 5 stars | 254 reviews

~Gene Hutchins's MagicJack Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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