MagicJack: I HAVE NEVER SEEN A CUSTOMER SUPPORT THIS WEAK...
A MagicJack customer review by GetHuman user ~VERY ANGRY PERSON from November 18th, 2017
Background on ~VERY ANGRY PERSON 's case
GetHuman: ~VERY ANGRY PERSON - can you tell our other MagicJack customers when your case took place?
~VERY ANGRY PERSON : Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~VERY ANGRY PERSON a list of common MagicJack problems)
~VERY ANGRY PERSON : "Where to buy" was why I was trying to call.
~VERY ANGRY PERSON 's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VERY ANGRY PERSON : I HAVE NEVER SEEN A CUSTOMER SUPPORT THIS WEAK. YOUR SUPPORT LINE KEPT HANGING UP ON ME. NO CS REP WAS WILLING TO HELP ME OUT. I HAVE NO IDEA WHO IN THEIR RIGHT MIND WOULD WANT TO OPEN AN ACCOUNT WITH YOU PEOPLE... WHAT A SHAME!!!!!!
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~VERY ANGRY PERSON : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VERY ANGRY PERSON : I'd give them a five out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~VERY ANGRY PERSON : For that I would say two out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~VERY ANGRY PERSON : Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VERY ANGRY PERSON taken from his MagicJack customer service problem that occurred on November 12th, 2017.