MagicJack: * different agents were unable to help me compl...
A MagicJack customer review by GetHuman user ~cant register from November 27th, 2017
Background on ~cant register's case
GetHuman: ~cant register - can you tell our other MagicJack customers when your case took place?
~cant register: Yup. It was afternoon, on November 24th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~cant register a list of common MagicJack problems)
~cant register: "Dispute a Charge" was why I was trying to call.
~cant register's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cant register: * different agents were unable to help me complete registration unable to get past step * after * hours
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~cant register: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cant register: I'd give them a five out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~cant register: For that I would say two out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~cant register: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cant register taken from his MagicJack customer service problem that occurred on November 24th, 2017.