MagicJack: I bought a magic jack when they sold it as a wi...
A MagicJack customer review by GetHuman user ~Annoyed from November 19th, 2017
Background on ~Annoyed's case
GetHuman: ~Annoyed - can you tell our other MagicJack customers when your case took place?
~Annoyed: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed a list of common MagicJack problems)
~Annoyed: "Dispute a Charge" was why I was trying to call.
~Annoyed's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed: I bought a magic jack when they sold it as a wireless phone. I have been calling for months and each time they said there engineering department is working on it. I think was a scam to sell the phone. It operates the same as the one that has to be connected to the computer.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Annoyed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed: I'd give them a four out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Annoyed: For that I would say three out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed taken from his MagicJack customer service problem that occurred on November 14th, 2017.