I have been a MagicJack since almost day * when...
A MagicJack customer review by GetHuman user ~Geokohler from November 19th, 2017
Background on ~Geokohler's case
GetHuman: ~Geokohler - can you tell our other MagicJack customers when your case took place?
~Geokohler: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Geokohler a list of common MagicJack problems)
~Geokohler: "Complaint" was why I was trying to call.
~Geokohler's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Geokohler: I have been a MagicJack since almost day * when I bought myself one for Christmas in ****! I have never had a single problem. The only people that do have crappy DSL or dialup. If you have broadband this is the best deal on earth! I just called to get the $** deal on the MJ Plus and was having an issue with my card. She fixed the problem in * minute, I entered a number wrong. First time I ever had to contact them in * years of service. If you have problems with Magic Jack it's on your end, most likely because you're trying to use lame internet. I can't wait to get my plus! I made an XP thin client that only draws ** watts to run it but now I will be able to plug it right into my router saving that ** watts. MJ & MJ Plus ROCKS!
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Geokohler: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Geokohler: I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Geokohler: For that I would say three out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Geokohler: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Geokohler taken from his MagicJack customer service problem that occurred on November 14th, 2017.