MagicJack: I have chatted twice with a customer that just...
A MagicJack customer review by GetHuman user GetHuman-348365 from November 27th, 2017
Background on GetHuman-348365's case
GetHuman: GetHuman-348365 - can you tell our other MagicJack customers when your case took place?
GetHuman-348365: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-348365 a list of common MagicJack problems)
GetHuman-348365: "Account Access" was why I was trying to call.
GetHuman-348365's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-348365: I have chatted twice with a customer that just simply disconnected me. I am asking for a replacement of my equipment that is faulty and they are telling me that I must buy another magicjack. This is supposed to last for a year and now they telling me I must buy another???? Please respond
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
GetHuman-348365: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-348365: I'd give them a five out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
GetHuman-348365: For that I would say two out of five.
GetHuman: And finally- any advice for other MagicJack customers?
GetHuman-348365: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-348365 taken from his MagicJack customer service problem that occurred on November 19th, 2017.