MagicJack: I couldn't charge my magic jack to make calls f...
A MagicJack customer review by GetHuman user ~WORST CUSTOMER SERVICE from November 18th, 2017
Background on ~WORST CUSTOMER SERVICE's case
GetHuman: ~WORST CUSTOMER SERVICE - can you tell our other MagicJack customers when your case took place?
~WORST CUSTOMER SERVICE: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~WORST CUSTOMER SERVICE a list of common MagicJack problems)
~WORST CUSTOMER SERVICE: "Where to buy" was why I was trying to call.
~WORST CUSTOMER SERVICE's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WORST CUSTOMER SERVICE: I couldn't charge my magic jack to make calls for the past whole month, and they said:*There seems to be a problem in your order. There is a parameter in our system that killed*Auto-Cancelled the order. I will have to make a follow up report this issue to our billing department and they will be the one to find a resolution for this. *When I asked for a manager they said: Please provide me your best e-mail on where we can easily get back to you as soon as we have a resolution on this. Thank you.**HOW RUDE IS THAT!?
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~WORST CUSTOMER SERVICE: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WORST CUSTOMER SERVICE: I'd give them a two out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~WORST CUSTOMER SERVICE: For that I would say one out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~WORST CUSTOMER SERVICE: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WORST CUSTOMER SERVICE taken from his MagicJack customer service problem that occurred on November 13th, 2017.