MagicJack: In total of four separate conversations (two li...
A MagicJack customer review by GetHuman user ~lcorbin from November 20th, 2017
Background on ~lcorbin's case
GetHuman: ~lcorbin - can you tell our other MagicJack customers when your case took place?
~lcorbin: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~lcorbin a list of common MagicJack problems)
~lcorbin: "Billing" was why I was trying to call.
~lcorbin's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lcorbin: In total of four separate conversations (two live chats involving four different agents), only one issue was resolved. I was double-billed, and the *st phone conversation resolved that, I hope. Subsiquent conversations, regarding loss of service the following day, were not resolved. A confirmation email, regarding *nd year renewal and order * where never resolved, as well as a correct renewal date, as per original purchase. Repeatedly told (I) did not understand! No resolution, disrespectful attitude with agents, and ultimately disconnected by agent * out of * times. No effort to rectify the problem, just ongoing denial of problem! Saved one conversation and will be trying to follow up by US mail, to physical address.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~lcorbin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lcorbin: I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~lcorbin: For that I would say five out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~lcorbin: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lcorbin taken from his MagicJack customer service problem that occurred on November 15th, 2017.