MagicJack: My first 'helper' Aya wasn't much help...but, t...
A MagicJack customer review by GetHuman user ~Nikki from November 23rd, 2017
Background on ~Nikki's case
GetHuman: ~Nikki - can you tell our other MagicJack customers when your case took place?
~Nikki: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Nikki a list of common MagicJack problems)
~Nikki: "Technical Support" was why I was trying to call.
~Nikki's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nikki: My first 'helper' Aya wasn't much help...but, then she put Mr. John on and he was great! :-) He found out I needed a new MJ plus and is sending it rush out to me. Nice! I do have to pay s&h though, but I'm okay with that. Mr. John was polite, friendly, courteous and patience. It worked for me. He helped me for a good ** mintes trying to get it going for me again. Thank you!!! I would use live chat again if another problem came up.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Nikki: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nikki: I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Nikki: For that I would say one out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Nikki: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nikki taken from his MagicJack customer service problem that occurred on November 21st, 2017.