MagicJack: Once you provide a credit card to buy Internati...
A MagicJack customer review by GetHuman user ~Blue Bob from November 18th, 2017
Background on ~Blue Bob's case
GetHuman: ~Blue Bob - can you tell our other MagicJack customers when your case took place?
~Blue Bob: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Blue Bob a list of common MagicJack problems)
~Blue Bob: "Technical Support" was why I was trying to call.
~Blue Bob's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Blue Bob: Once you provide a credit card to buy International Minutes you are NOT allowed to change the credit card provided to another one for ** days to purchase more minutes, and there are NO other options available to make a purchase !!! This is VERY poor & UNREASONABLE customer service !!!
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Blue Bob: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Blue Bob: I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Blue Bob: For that I would say two out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Blue Bob: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Blue Bob taken from his MagicJack customer service problem that occurred on November 17th, 2017.