MagicJack: The tech told me after an exhausting time perio...
A MagicJack customer review by GetHuman user ~Richard Kay from November 22nd, 2017
Background on ~Richard Kay's case
GetHuman: ~Richard Kay - can you tell our other MagicJack customers when your case took place?
~Richard Kay: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Richard Kay a list of common MagicJack problems)
~Richard Kay: "Technical Support" was why I was trying to call.
~Richard Kay's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Richard Kay: The tech told me after an exhausting time period that I needed to get a new power adapter. Brilliant, how he knew this was we replaced the old MJ adapter with another one, then they told me that they would send out the new adapter right away, got it today ******, however I mentioned to them that with the different adapter WE STILL DID NOT HAVE PHONE SERVICE, they said they would send out the new one right away. So I got it today and plugged it in and surprise, surprise the PHONE DOESN'T WORK. I don't prefer to spend another afternoon wasting my time being unable to understand the conversation, We have not had phone service since ******* we are expecting a rather large refund check for the time without your service and of course have the phone service restored. I also spent $**.** to have my computer repaired by your technicians, I now wonder whether I actually needed that repair, or they used that as an excuse because they couldn't fis the problem. I am not happy with the service
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Richard Kay: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Richard Kay: I'd give them a two out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Richard Kay: For that I would say one out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Richard Kay: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Richard Kay taken from his MagicJack customer service problem that occurred on November 19th, 2017.