Manulife Financial: The company decides that they know better then...
A Manulife Financial customer review by GetHuman user ~Lupus Patient from November 7th, 2017
Background on ~Lupus Patient's case
GetHuman: ~Lupus Patient - can you tell our other Manulife Financial customers when your case took place?
~Lupus Patient: Sure. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Manulife Financial, and if so, how?
GetHuman: And which of these common Manulife Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~Lupus Patient a list of common Manulife Financial problems)
~Lupus Patient: "Make/Chase a claim" was why I was trying to call.
~Lupus Patient's review of Manulife Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Manulife Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lupus Patient: The company decides that they know better then a specialist... not just a doctor a specialist and refuse to cover me. No warning, no explanation just - we are not covering your medication any longer. Well ***** you Manulife. ***** you. Lost one customer and I am going to bad mouth your terrible company because its not just me. Social media will bring these issues to light.**http:**beautifulsideofhectic.com*********you-might-be-messing-with-the-wrong-family***One example of someone else your shameful company is hurting. Shes three years old! **Do not get coverage with this company. They will be nothing but **** and drop your medical coverage when it no longer suits them.
GetHuman: Let's quantify your experience contacting Manulife Financial. On a scale of 1 to 5, how easy is it go get help on a Manulife Financial problem?
~Lupus Patient: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lupus Patient: I'd give them a one out of five on communication.
GetHuman: And what about Manulife Financial's ability to quickly and effectively address your problem?
~Lupus Patient: For that I would say four out of five.
GetHuman: And finally- any advice for other Manulife Financial customers?
~Lupus Patient: Call them early in the day or late. Don't forget any personal or account information you might need for Manulife Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lupus Patient taken from his Manulife Financial customer service problem that occurred on November 3rd, 2017.