Massachusetts Department of Unemployment Assistance: HELLO? It said ** mins it's now well over an ho...

A Massachusetts Department of Unemployment Assistance customer review by GetHuman user GetHuman-343460 from November 26th, 2017

Background on GetHuman-343460's case

GetHuman: GetHuman-343460 - can you tell our other Massachusetts Department of Unemployment Assistance customers when your case took place?
GetHuman-343460: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Massachusetts Department of Unemployment Assistance, and if so, how?
GetHuman-343460: I used the 617-626-6560 number I found for on the GetHuman Massachusetts Department of Unemployment Assistance customer phone number page I was on: Massachusetts Department of Unemployment Assistance Customer Service Phone Number
GetHuman: And which of these common Massachusetts Department of Unemployment Assistance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-343460 a list of common Massachusetts Department of Unemployment Assistance problems)
GetHuman-343460: "File application" was why I was trying to call.

GetHuman-343460's review of Massachusetts Department of Unemployment Assistance customer service

GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Department of Unemployment Assistance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-343460: HELLO? It said ** mins it's now well over an hour!!! Omg... No wonder all the people you deal with are ticked off!!! Do your job and answer the phone!!!
GetHuman: Let's quantify your experience contacting Massachusetts Department of Unemployment Assistance. On a scale of 1 to 5, how easy is it go get help on a Massachusetts Department of Unemployment Assistance problem?
GetHuman-343460: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-343460: I'd give them a four out of five on communication.
GetHuman: And what about Massachusetts Department of Unemployment Assistance's ability to quickly and effectively address your problem?
GetHuman-343460: For that I would say five out of five.
GetHuman: And finally- any advice for other Massachusetts Department of Unemployment Assistance customers?
GetHuman-343460: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Department of Unemployment Assistance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-343460 taken from his Massachusetts Department of Unemployment Assistance customer service problem that occurred on November 23rd, 2017.

Massachusetts Department of Unemployment Assistance

1.54 of 5 stars | 71 reviews
Massachusetts Department of Unemployment Assistance ReviewsMassachusetts Department of Unemployment Assistance's Phone NumberAll Massachusetts Department of Unemployment Assistance contact info

GetHuman-343460's Massachusetts Department of Unemployment Assistance Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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