Massachusetts Department of Unemployment Assistance: Issue with Massachusetts Department of Unemploy...

A Massachusetts Department of Unemployment Assistance customer review by GetHuman user GetHuman-johnarri from December 4th, 2017

Background on GetHuman-johnarri's case

GetHuman: GetHuman-johnarri - can you tell our other Massachusetts Department of Unemployment Assistance customers when your case took place?
GetHuman-johnarri: Yup. It was afternoon, on November 29th.
GetHuman: Did you reach out to Massachusetts Department of Unemployment Assistance, and if so, how?
GetHuman-johnarri: I used the 617-626-6560 number I found for on the GetHuman Massachusetts Department of Unemployment Assistance customer phone number page I was on: Massachusetts Department of Unemployment Assistance Customer Service Phone Number
GetHuman: And which of these common Massachusetts Department of Unemployment Assistance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-johnarri a list of common Massachusetts Department of Unemployment Assistance problems)
GetHuman-johnarri: "Collecting benefits" was why I was trying to call.

GetHuman-johnarri's review of Massachusetts Department of Unemployment Assistance customer service

GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Department of Unemployment Assistance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-johnarri: Issue with Massachusetts Department of Unemployment Assistance
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-johnarri: cant get a human on the phone
GetHuman: Let's quantify your experience contacting Massachusetts Department of Unemployment Assistance. On a scale of 1 to 5, how easy is it go get help on a Massachusetts Department of Unemployment Assistance problem?
GetHuman-johnarri: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-johnarri: I'd give them a three out of five on communication.
GetHuman: And what about Massachusetts Department of Unemployment Assistance's ability to quickly and effectively address your problem?
GetHuman-johnarri: For that I would say two out of five.
GetHuman: And finally- any advice for other Massachusetts Department of Unemployment Assistance customers?
GetHuman-johnarri: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Department of Unemployment Assistance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-johnarri taken from his Massachusetts Department of Unemployment Assistance customer service problem that occurred on November 29th, 2017.

Massachusetts Department of Unemployment Assistance

1.54 of 5 stars | 71 reviews
Massachusetts Department of Unemployment Assistance ReviewsMassachusetts Department of Unemployment Assistance's Phone NumberAll Massachusetts Department of Unemployment Assistance contact info

GetHuman-johnarri's Massachusetts Department of Unemployment Assistance Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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