Match.com: They have no information about why my account w...
A Match.com customer review by GetHuman user ~dissatisfied customer from November 23rd, 2017
Background on ~dissatisfied customer's case
GetHuman: ~dissatisfied customer - can you tell our other Match.com customers when your case took place?
~dissatisfied customer: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~dissatisfied customer a list of common Match.com problems)
~dissatisfied customer: "Unblock Account" was why I was trying to call.
~dissatisfied customer's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissatisfied customer: They have no information about why my account was blocked* they replied it is for the Corporate Office to contact me within **h. After finding so many complaints about this site I deeply regret not checking them before - I WANT A REFUND ASAP. I did nothing inappropriate, my profile language was ***%decent, I did not send emails, I designed my profile so that it would discourage anyone who would not pass the "character test" I embedded in my profile. Blocking profile with no excuse is their breach of contract, so they must refund fee asap.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~dissatisfied customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissatisfied customer: I'd give them a one out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~dissatisfied customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Match.com customers?
~dissatisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissatisfied customer taken from his Match.com customer service problem that occurred on November 18th, 2017.